Dark Horse™ strives to be responsible corporate citizens and provide a positive gaming experience. While most of our customers enjoy pari-mutuel wagering as a form of entertainment, a small percentage may experience problems. To assist our customers, we will provide our staff with training in prevention policies and procedures. Dark Horse™ will:
comply with all laws and regulations and provide a secure gaming environment;
provide information to customers on responsible gaming;
respect our customers and provide assistance to the customer who may be experiencing problems;
promote responsible gambling policies, practices and procedures within the horse racing industry.
Resources:
The Ontario Problem Gambling Helpline: 1-888-230-3505
Players now have the option to set their own weekly deposit limits directly on the Dark Horse™ app. The deposit limits can be set in any whole dollar denomination between $0.00 and $999,999.00.
By setting a deposit limit, a player has full control over their spending. A player must wait a 24 hour period before any changes to the weekly deposit limit take effect. All changes must be made by the customer online, an Dark Horse™ customer support agent cannot set or edit deposit limits on behalf of the customer.
Please note that when setting a weekly limit this will include any deposits made in the preceding 6 days and may prevent you from making a further deposit until the sum deposited in the past 6 days is less than the limit you set. An Dark Horse™ customer support agent will be happy to provide any further information required but are unable to override limits set by customers. For more information please contact the Dark Horse™ Support Centre toll free at 1-833-675-3275 (DARK) or locally at 416-675-3000.
PRIVACY POLICY
Woodbine Entertainment Group (“we” or “our”) offers a range of racing, gaming and entertainment products, which are available across North America and worldwide through our various Internet sites. Neither this web site nor any of our other Internet sites are intended for use by children.
We maintain a firm commitment to the privacy of our customers’ and our employees’ Personal Information (defined below under the heading “What is Personal Information?”). The following outlines our commitment to you:
Purpose and Consent: At the time of collection we will explain to you the purpose of collecting your Personal Information and obtain your consent to collect, use and disclose your Personal Information.
Limiting Collection: We limit the collection of Personal Information to what is reasonable under the circumstances and your Personal Information will only be used for the purposes for which it is collected.
Security: Your Personal Information is kept strictly confidential and is not disclosed outside of our operations without your consent, unless required or permitted by law.
Access: You have the right to access the Personal Information that we maintain about you and to correct any inaccuracies.
We have adopted the 10 privacy principles established by the Canadian Standards Association’s Model Code for the Protection of Personal Information. These principles form a part of the Personal Information Protection and Electronic Documents Act (“PIPEDA” or the “Act”) which establishes the rules governing the collection, use and disclosure of Personal Information in Canada. It should be noted that certain provinces (Alberta, British Columbia and Québec) have privacy legislation that governs the collection, use, retention, protection and disclosure of personal information in those provinces. We will periodically review our principles in order to ensure that they remain relevant and current with changing technologies and laws and the evolving needs of our customers and employees.
OUR 10 PRINCIPLES:
Accountability: We are responsible for maintaining and protecting Personal Information under our control. We have appointed a Chief Privacy Officer to oversee our compliance with the Act and our 10 principles.
Identifying Purposes: We will identify the purposes for which Personal Information is collected, either before or at the time of collection.
Consent: We will only collect, use and disclose your Personal Information with your knowledge and consent, except where otherwise required or permitted by law.
Limiting Collection: We will limit the collection of your Personal Information to only those items of information that are necessary for the purposes for which the information is collected.
Limiting Use, Disclosure and Retention: Your Personal Information will only be used or disclosed for the purposes for which it was collected, unless you have otherwise consented, or where it is required or permitted by law. We will retain your Personal Information only as long as necessary to fulfill the purposes identified.
Accuracy: We will keep Personal Information that we collect accurate, complete and up-to-date to fulfill the purposes for which it was collected.
Safeguards: We will protect your Personal Information with security safeguards appropriate to the sensitivity of the information.
Openness: Specific information about our policies and practices relating to the management of Personal Information will be made available to you upon request.
Access: At your request, we will inform you of the existence, use and disclosure of your Personal Information and give you access to your Personal Information. You have the right to verify the accuracy and completeness of your Personal Information and to have it amended as appropriate.
Verifying Compliance: You may contact us with any questions, complaints or suggestions with respect to the above principles and this Privacy Policy.
WHAT IS PERSONAL INFORMATION?
Personal Information is broadly defined as information about an identifiable individual, but does not include the name, title, business address or business telephone number of an employee of an organization. Personal Information with personal identifiers removed (removing the identity of the individual from the information) so that it can no longer be identified with a particular individual is not considered Personal Information.
PERSONAL INFORMATION WE COLLECT
With your consent, we may collect Personal Information from you in person, either by telephone, by mail, by intercept survey or through the Internet. Typically, we collect and maintain the following:
Name
Mailing Address
Email Address
Telephone Number
Date of Birth
It is always your choice as to whether you provide us with your Personal Information. However:
Several of our products and services (e.g. telephone account and Internet wagering) are governed by federal and provincial regulations that require specific Personal Information be collected and maintained by us.
Some of our products and services can only be delivered to you if we can collect, use and disclose your Personal Information (e.g. HPIbet Rewards program).
HOW WE USE YOUR INFORMATION
RELATIONSHIPS WITH OUR CUSTOMERS ARE IMPORTANT TO US
We want to provide you with our various services on an ongoing and efficient manner to establish a long lasting relationship which will meet your changing needs.
We collect Personal Information about you to:
Provide you with products, services or information that you request
Assist in identifying your preferences
Provide you with information about upcoming events, promotions and new and improved services
Protect you and us, against error and fraud
Conduct and promote contests, including awarding prizes, etc.
Conduct and inform indirect marketing activities
Provide you with the opportunity to participate in additional product offerings (such as, without limitation, partial cash out opportunities)
Monitor, record and analyze use of our websites to improve usability and the customer experience
Comply with legal requirements
Comply with our internal risk management and related policies
Your Personal Information may also be used to provide us with business statistics. These statistics do not contain any information which identifies you personally.
MARKETING
In accordance with Canada’s Anti-Spam Legislation, you must provide your consent in order to receive information from us about our events, promotions or services by email or other electronic means. We may otherwise inform you about our events, promotions or services by mail, telephone or other means. If you wish to receive email correspondence from us, or if you do not wish to receive direct marketing by mail, telephone or other means, you may contact us using the contact information provided below.
GIVING CONSENT
Key to protecting the privacy of your Personal Information is consent. We collect, use and disclose your Personal Information only with your consent except where otherwise permitted or required by law. You may decline to provide us with your Personal Information. However, this choice may make it impossible for us to provide you with certain products or services. For example, we cannot set up a telephone wagering account with Internet access without the Personal Information which is required by the Canadian Pari-Mutuel Agency, the agency which regulates pari-mutuel wagering, on behalf of the Ministry of Agriculture (Agriculture Canada).
WITHDRAWING CONSENT
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent we will inform you of the implications. To withdraw your consent, simply contact us and tell us of the Personal Information which you no longer wish us to collect, use and/or disclose. See below for contact details.
SECURITY AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We recognize your concerns about the security of the Personal Information which you provide to us. Our processes and procedures keep your Personal Information safe and secure. We have different safeguards in place (physical, technological and organizational). While we use reasonable efforts to protect your Personal Information, we cannot guarantee the security of your Personal Information or of any information that is transmitted via the Internet. We will only use and disclose your Personal Information to fulfill the purposes for which it was collected or as otherwise identified in this Privacy Policy. Other uses of your Personal Information will only be undertaken after we have obtained your additional consent, or as may be required or permitted by law. We will only keep your information for as long as needed for the stated purposes.
We may transfer your Personal Information to a third-party service provider or agent who provides services to us or on our behalf such as hosting, data management and storage services, market analysis and retention services. We may, or any such third-party service provider may, use servers for such purposes which are located outside of Canada. Your Personal Information may be processed in a location outside of Canada, and the laws of any such foreign jurisdiction may apply such that the governments, courts, law enforcement or regulatory bodies of any such foreign jurisdiction may be able to obtain disclosure of your Personal Information.
NON-PERSONAL INFORMATION
We may collect and use non-personal information including but not limited to your IP address to help identify you, gather statistics regarding our customers and/or the users of our website(s), diagnose problems with our website(s) and to administer our website(s). In addition, our messages and/or website(s) may use various technologies, such as cookies, pixels or anonymous identifiers, which may then be stored on your hard drive so that we can learn more about you to enable us to serve you better, so that our website(s) can recognize you when you return and so that we may analyze traffic to our website(s). This non-personal information may be used by us to learn more about our customers’ preferences and web-related activities in order to better inform our marketing efforts. We will not provide this information to any third party except our service providers or affiliates, and we will only use such non-personal information in accordance with this Privacy Policy and applicable laws.
THIRD PARTY WEBSITES
Our website(s) may contain links to other sites that we do not own or operate. Such links are provided as a convenience to you; we do not endorse or exercise any control over such third party websites, and therefore have no responsibility or liability for the manner in which such third parties may collect, use, retain, protect and/or disclose your Personal Information. Such third party websites have separate and independent privacy policies, notices and terms of use, which you should read carefully. Except as specifically provided herein, we do not provide your Personal Information to the owners or operators of such third party websites without your consent.
Sign up
Be Among the First to Discover Dark Horse! Sign Up and we’ll let you know when Dark Horse is ready to download!
