To register to play cash on Dark Horse™ you must be a
Canadian resident and at least18 years old (19 years old
How do I register to play cash?
To register to play cash, you must be a Canadian
resident and at least 18 years old (19 years old in B.C).
There are four ways you can register to play cash:
If you are a HPIbet customer, simply enter your HPIbet credentials in the Dark Horse™ app and we’ll automatically register your account
Scan the front and back of your driver’s license in the Dark Horse™ app
Register manually by entering in your first name, last name, date of birth and address in the Dark Horse™ app
Download the application from on playdarkhorse.com, complete it and send it, along with scanned copies of your government-issued photo ID confirming your age and current address to firstname.lastname@example.org
Why am I failing registration?
To meet regulatory requirements, we are required to ask for personal information.
Our online application uses an identity verification process provided by Canadian Credit Bureaus. This process compares the information you provide to information in your credit report in order to validate your identity and no other. This process will not impact your credit rating or credit file in any way.
Should the information you provide not be verified online, please be assured that this is not a reflection of your credit rating but may simply be due to the fact that your consumer report file is incomplete or out of date. If our identify verification process is unable to verify your provided information then you are welcome to print your completed application and submit it via email. All information submitted via this application is fully encrypted and secure.
How is my Dark Horse™ account protected?
Your Dark Horse™ account is protected by a unique email, password, pin number. We take the security of your personal information very seriously and will do our utmost to protect your account.
How secure is this platform?
Woodbine uses state-of-the-art cyber security systems to keep your information safe.
What do I do if I forgot my login/password
Users can contact the Support Center at 416-675-3000, if you’re in the GTA, or call us Toll Free at 1-833-675-3275 (DARK).
Our agents will help you retrieve your username. Once you have your username, simply tap ‘I can’t remember my password’ on the login screen to recover your password.
How do I change my password?
When you’re logged into the Dark Horse™ app on your device, you can change your password by going into the hamburger menu (top left) and tapping ‘Account’.
From there, hit ‘Account Info’ and then ‘Change Password’. If are logged out of the app and don’t remember your password, tap ‘I can’t remember my password’ on the login screen to recover it.
How do I change my username?
Your username is the email address you signed up with. Contact our Support Center at 416-675-3000, if you’re in the GTA, or call us Toll Free at 1-833-675-3275 (DARK) to change it any time you like.
How do I update my personal details?
You can update your home address right in the app. Simply open the hamburger menu (top left) and tap ‘Account’. From there, tap ‘Account Info’ and then ‘Update Home Address’. If you want to add or update your phone number, contact our Support Center at 416-675-3000, if you’re in the GTA, or call us Toll Free at 1-833-675-3275 (DARK).
Will other users see my username?
No. Your username is not displayed in the app. However, your avatar name may be visible to other users in some views like leaderboards, etc.
Can I use my Dark Horse™ account outside of Ontario? (or Canada?)
Yes. You have full access to your account when you’re outside of Canada.
How do I set up a deposit limit?
You can set up a weekly deposit limit either directly in the app, or by calling our support centre.
In the app: First, open the hamburger menu (top left). Then, tap ‘Funding and Withdrawals’ -> Add Funds -> Set Deposit Limit. Once you set your deposit limit, it will take 24 hours to take effect.
By phone: Call our support center at 416-675-3000, if you’re in the GTA, or call us Toll Free at 1-833-675-3275 (DARK).
How do I redeem boosters?
Boosters are free money that you can add to your bet – without spending any extra! You can redeem them by applying them to your selected strategies during any race.
Can I edit or cancel my bet?
Yes. You can edit your bet right up until the moment you place it.
If you placed a bet and want to cancel it before the race starts, simply contact our Support Center at 416-675- 3000, if you’re in the GTA, or call us Toll Free at 1-833- 675-3275 (DARK).
What happens if a race ends in a dead heat?
In the event of a dead heat, all bets will be paid out based on these results.
How do I temporarily suspend my account?
If you want to take a bit of a break from playing Dark Horse™, you can simply delete the app from your phone.
Or, to close your Dark Horse™ account, feel free to contact our Support Center at 416-675-3000, if you’re in the GTA, or call us Toll Free at 1-833-675-3275 (DARK).
How do I close my Dark Horse™ account?
To close your account, call 416-675-3000, if you’re in the GTA, or call us Toll Free at 1-833-675-3275 (DARK). We’ll take care of it for you.
How long does it take to get my withdrawal?
There are two ways to withdraw funds from your account: an eGift card, or Electronic Fuds Transfer (EFT).
You can get an eGift card URL immediately, redeemable at select partner sites
Typically, with an EFT, it takes 3 to 5 business days for your withdrawal to be credited to your bank account. Similarly, if you want to refund a deposit made via your credit card, it normally takes 3 to 5 business days for the amount to be credited back to your Visa/ MC.
Are there fees to withdraw funds?
No. There are no fees to withdraw your funds. The minimum withdrawal amount is $10.
Does Dark Horse™ keep a history of my transactions and bets?
Yes. Dark Horse™ displays your last 60 days of transactions and bets on the app.
What devices will Dark Horse™ support?
Our goal is to support as many Android and iOS devices as possible, and we will evaluate additional devices on an ongoing basis.
Woodbine Entertainment Group (“we” or “our”) offers a range of racing, gaming and entertainment products, which are available across North America and worldwide through our various Internet sites. Neither this web site nor any of our other Internet sites are intended for use by children.
We maintain a firm commitment to the privacy of our customers’ and our employees’ Personal Information (defined below under the heading “What is Personal Information?”). The following outlines our commitment to you:
Purpose and Consent: At the time of collection we will explain to you the purpose of collecting your Personal Information and obtain your consent to collect, use and disclose your Personal Information.
Limiting Collection: We limit the collection of Personal Information to what is reasonable under the circumstances and your Personal Information will only be used for the purposes for which it is collected.
Security: Your Personal Information is kept strictly confidential and is not disclosed outside of our operations without your consent, unless required or permitted by law.
Access: You have the right to access the Personal Information that we maintain about you and to correct any inaccuracies.
We have adopted the 10 privacy principles established by the Canadian Standards Association’s Model Code for the Protection of Personal Information. These principles form a part of the Personal Information Protection and Electronic Documents Act (“PIPEDA” or the “Act”) which establishes the rules governing the collection, use and disclosure of Personal Information in Canada. It should be noted that certain provinces (Alberta, British Columbia and Québec) have privacy legislation that governs the collection, use, retention, protection and disclosure of personal information in those provinces. We will periodically review our principles in order to ensure that they remain relevant and current with changing technologies and laws and the evolving needs of our customers and employees.
OUR 10 PRINCIPLES:
Accountability: We are responsible for maintaining and protecting Personal Information under our control. We have appointed a Chief Privacy Officer to oversee our compliance with the Act and our 10 principles.
Identifying Purposes: We will identify the purposes for which Personal Information is collected, either before or at the time of collection.
Consent: We will only collect, use and disclose your Personal Information with your knowledge and consent, except where otherwise required or permitted by law.
Limiting Collection: We will limit the collection of your Personal Information to only those items of information that are necessary for the purposes for which the information is collected.
Limiting Use, Disclosure and Retention: Your Personal Information will only be used or disclosed for the purposes for which it was collected, unless you have otherwise consented, or where it is required or permitted by law. We will retain your Personal Information only as long as necessary to fulfill the purposes identified.
Accuracy: We will keep Personal Information that we collect accurate, complete and up-to-date to fulfill the purposes for which it was collected.
Safeguards: We will protect your Personal Information with security safeguards appropriate to the sensitivity of the information.
Openness: Specific information about our policies and practices relating to the management of Personal Information will be made available to you upon request.
Access: At your request, we will inform you of the existence, use and disclosure of your Personal Information and give you access to your Personal Information. You have the right to verify the accuracy and completeness of your Personal Information and to have it amended as appropriate.
WHAT IS PERSONAL INFORMATION?
Personal Information is broadly defined as information about an identifiable individual, but does not include the name, title, business address or business telephone number of an employee of an organization. Personal Information with personal identifiers removed (removing the identity of the individual from the information) so that it can no longer be identified with a particular individual is not considered Personal Information.
PERSONAL INFORMATION WE COLLECT
With your consent, we may collect Personal Information from you in person, either by telephone, by mail, by intercept survey or through the Internet. Typically, we collect and maintain the following:
Date of Birth
It is always your choice as to whether you provide us with your Personal Information. However:
Several of our products and services (e.g. telephone account and Internet wagering) are governed by federal and provincial regulations that require specific Personal Information be collected and maintained by us.
Some of our products and services can only be delivered to you if we can collect, use and disclose your Personal Information (e.g. HPIbet Rewards program).
HOW WE USE YOUR INFORMATION
RELATIONSHIPS WITH OUR CUSTOMERS ARE IMPORTANT TO US
We want to provide you with our various services on an ongoing and efficient manner to establish a long lasting relationship which will meet your changing needs.
We collect Personal Information about you to:
Provide you with products, services or information that you request
Assist in identifying your preferences
Provide you with information about upcoming events, promotions and new and improved services
Protect you and us, against error and fraud
Conduct and promote contests, including awarding prizes, etc.
Conduct and inform indirect marketing activities
Provide you with the opportunity to participate in additional product offerings (such as, without limitation, partial cash out opportunities)
Monitor, record and analyze use of our websites to improve usability and the customer experience
Comply with legal requirements
Comply with our internal risk management and related policies
Your Personal Information may also be used to provide us with business statistics. These statistics do not contain any information which identifies you personally.
In accordance with Canada’s Anti-Spam Legislation, you must provide your consent in order to receive information from us about our events, promotions or services by email or other electronic means. We may otherwise inform you about our events, promotions or services by mail, telephone or other means. If you wish to receive email correspondence from us, or if you do not wish to receive direct marketing by mail, telephone or other means, you may contact us using the contact information provided below.
Key to protecting the privacy of your Personal Information is consent. We collect, use and disclose your Personal Information only with your consent except where otherwise permitted or required by law. You may decline to provide us with your Personal Information. However, this choice may make it impossible for us to provide you with certain products or services. For example, we cannot set up a telephone wagering account with Internet access without the Personal Information which is required by the Canadian Pari-Mutuel Agency, the agency which regulates pari-mutuel wagering, on behalf of the Ministry of Agriculture (Agriculture Canada).
You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. If you wish to withdraw your consent we will inform you of the implications. To withdraw your consent, simply contact us and tell us of the Personal Information which you no longer wish us to collect, use and/or disclose. See below for contact details.
SECURITY AND DISCLOSURE OF YOUR PERSONAL INFORMATION
We may transfer your Personal Information to a third-party service provider or agent who provides services to us or on our behalf such as hosting, data management and storage services, market analysis and retention services. We may, or any such third-party service provider may, use servers for such purposes which are located outside of Canada. Your Personal Information may be processed in a location outside of Canada, and the laws of any such foreign jurisdiction may apply such that the governments, courts, law enforcement or regulatory bodies of any such foreign jurisdiction may be able to obtain disclosure of your Personal Information.
THIRD PARTY WEBSITES
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